Shipping Information

OPTIONTIMECOST
UK MainlandWithin 1-2 working days from dispatch. For standard items only.£7.50
UK Highlands & Islands IrelandWithin 2-3 working days from dispatch. For standard items only.£10.00
Republic of IrelandWithin 2 working days from dispatch. For standard items only.£15.00
Local Pick Up*Needs to be arrangedOur Factory shop is open 10-3pm Monday-Thursday and 10-2pm Friday. When your order is ready you will be contacted to arrange collectionFREE
AustriaWithin 3 working days from dispatch. For standard items only.£15.00
BelgiumWithin 2 working days from dispatch. For standard items only.£15.00
BulgariaWithin 4-7 working days from dispatch. For standard items only£20.00
Canary IslandsWithin 3-5 working days from dispatch. For standard items only£15.00
CroatiaWithin 4-6 working days from dispatch. For standard items only£20.00
Czech Republic/ CzechiaWithin 3-4 working days from dispatch. For standard items only£15.00
DenmarkWithin 3 working days from dispatch. For standard items only£17.00
FinlandWithin 4-5 working days from dispatch. For standard items only£18.00
France Incl. MonacoWithin 2-3 working days from dispatch. For standard items only£17.00
GermanyWithin 2-3 working days from dispatch. For standard items only£15.00
GreeceWithin 4-9 working days from dispatch. For standard items only£15.00
HungaryWithin 4 working days from dispatch. For standard items only£20.00
ItalyWithin 3-4 working days from dispatch. For standard items only£18.00
LatviaWithin 4-6 working days from dispatch. For standard items only£20.00
LuxembourgWithin 2 working days from dispatch. For standard items only£18.00
NetherlandsWithin 2 working days from dispatch. For standard items only£18.00
NorwayWithin 4-6 working days from dispatch. For standard items only£32.00
PolandWithin 4 working days from dispatch. For standard items only£15.00
PortugalWithin 4-5 working days from dispatch. For standard items only£18.00
SpainWithin 3-4 working days from dispatch. For standard items only£18.00
SwedenWithin 4-5 working days from dispatch. For standard items only£20.00
SwitzerlandWithin 3 working days from dispatch. For standard items only£35.00

 

Delivery & Returns

Delivery times

Unless you are having an item decorated we normally dispatch within 2-4 working days.

If you would like more information about delivery for an order already placed, please get in touch with us. You can do this via contact@glencairn.co.uk, If you have any questions at all please let us know and we’ll be very happy to help.

Sometimes unavoidable factors can delay a parcel (bad weather or postal strikes, for example). We do ask for your patience if this does happen – you can be assured that we’ll be doing our best to sort it out. Once your order is on its way provide you with a tracking reference so you can monitor your parcel’s progress.

Delivery and promotions

If you take advantage of a promotional discount code, the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

UK delivery of standard items

Most standard orders are delivered within the UK within 1 – 2 working days via DPD. If you have asked for a bespoke engraving service, this will normally be dispatched within 10 working days, provided approval has been achieved for the service.

If you need something quickly, please let us know in the note section when placing the order and we will aim to dispatch it quicker where possible.

International delivery

International delivery is available, if your destination has not been listed a quote will be required. Please contact us at contact@glencairn.co.uk or call our factory: +44 (0)1355 279717.

Delivery costs are worked out according to the product’s size and weight and the shipping destination.

 

International delivery zones

Western European

Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, and Spain.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow 2 -10 working days from dispatch.

 USA and Canada

Please allow 3 – 5 working days from dispatch.

Rest of the World

Please allow 10 working days from dispatch.

If you want to check timing or costs of delivery, please contact us and we’ll be happy to help.

Custom & Duties

For all deliveries travelling to countries out with the EU, UK VAT will not be charged. However, the order will be subject to local sales taxes and duties upon arrival in your chosen country which are levied at the time the package clears customs. We are not responsible for additional charges. These are solely the responsibility of the recipient. As customs policies vary widely from country to country, Glencairn Crystal Studio Ltd. has no control over these charges so it is your responsibility to contact your local customs office for further information.

If your order is being held by your local customs office you will be able to determine this from the information viewable through the tracking process.

 

Payment, Pricing & Promotions

The following terms and conditions apply to all transactions on the Glencairn Crystal web site. All prices shown are pounds’ sterling and include UK VAT. The actual cost to you will be the £ Sterling charge to your credit / debit card converted to your local currency by your card provider on the day that your account is charged. We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via PayPal. Payment will be debited from your account before the despatch of your order. For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. No contract for the sale of any product will subsist between you and Glencairn Crystal Studio until Glencairn Crystal Studio dispatches the product(s) ordered.

 

Returns & Replacements

If any product arrives damaged, we will require an image of the goods before we can issue replacements. If there was an error on our part in dispatching your order, or the goods were faulty, your refund will be inclusive of delivery charges. Any errors related to artwork that has been approved will not be refundable. If you have any questions regarding returns please contact us here, call us on +44 (0)1355 279 717 or contact@glencairn.co.uk

Glencairn Crystal Returns
11 Langlands Avenue
Kelvin South Business Park
East Kilbride
SCOTLAND
G75 0YG